How I may help
LinkedIn Profile Email me!
Call me using Skype client on your machine

Reload this page SAP Solution Manager

This page summarizes what is presented in many presentations, books, and classes about SAP's Solution Manager product.

RSS 2.0 XML feed on SAP valid:
SAP Solution Applications, Modules, Exams
SAP Certification Exams and Training
SAP Consultants
SAP Installation
SAP R/3 Configuration
SAP Netweaver Architecture Internals
SAP R/3 Tablespaces
SAP R/3 User and Server Administration
SAP R/3 Monitoring and Performance Tuning
SAP GUI Emulation for Load Testing
SAP R/3 ABAP Programming


Topics this page:

  • Summary
  • Version History
  • Scenarios
  • Directory/Repository
  • System Landscapes
  • Certifications
  • Your comments???

    Site Map List all pages on this site 
    About this site About this site 
    Go to first topic Go to Bottom of this page

    * SAP's Glossary,
    * SDN Forum: SolMan

    Set screen Summary

      Solution Manager consists of both methodology and software.

      SolMan is intended to be a central repository and user interface for Application Management personnel.

      SolMan Java server apps complement tools previously available for ABAP R/3.

      Solution Manager is abbreviated "SolMan" or "SOLMAN" — its Java instance name. SolMan adds tools for managing Java components used by SAP NetWeaver:

      • J2EE System Heap Memory, CPU Threads, JDBC, Enqueues, Jco, Servlets, User Management (UM), JNDI
      • EP (Enterprise Portal) JDBC, iViews, PCD, KM
      • CRM
      • XI

      Information ABAP (ECC) Java (Portal)
      End-User App. Performance tcode ST03N (Workload Monitor)&
      tcode STAD (Statistical Record per Dialog Step)
      CA Wily Introscope
      Work Processes tcode SM50 (Work Process Overview)
      OS Performance tcode ST06 (OS Monitor)
      Memory Usage tcode ST02 (Setup Buffers) Java memory analysis
      Application Activity tcode SM50,
      tcode SM66 (Global Work Process Overview)
      Thread Dump Analysis
      Database tcode ST04 (SQL Server Performance Analysis) OS and DB > Remote DB Monitoring (DBA Cockpit)
      SQL tcode ST05 (SQL Trace)
      tcode ST12 (Single Transaction Trace)
      Wily Introscope Transaction Tracer
      Client -
    • Client Trace
    • Solution Manager is the central part of End-to-End (E2E) SAP system scenarios to efficiently implement, operate, monitor, and support SAP solutions.

      1. Implementation or Upgrade of SAP Solutions
        • Document (Blueprint)
      2. Gateway to SAP Support - Service Marketplace, AGS (Active Global Support), Service Delivery Platform
      3. Solution Monitoring
        • Monitor and Optimize
      4. Change Request Management
        • Train
      5. Service Desk
        • Manage Incidents
      6. Root Cause Analysis (of incidents and problems)


    SAP Library ( on SAP Solution Manager

    SAP Solution Manager (SAP Press, 2007) by Marc O Shafer and Matthias Melich (of SAP)

    SAP OKP (Online Knowledge Product

    SAP /rkt-solman in the SAP Support Portal

    Solution Manager Extensions include the
    SAP Solution Manager Adapter for SAP Quality Center by HP
    and Process Scheduling Adapter for SAP Solution Manager

    The Sales Kit for SAP page contains demo scripts for IDES (DL1).

    SAP /solutionmanager has order info.

    A CD recording the SAP Solution Manager info day 04/27/2006 in Brussels is available in as Material number 50 079 668.

    Go to Top of this page.
    Next topic this page

    Set screen SolMan Standards

      SAP's 16 Standards for solution operations are:

    1. Incident Management describes the process of incident resolution.
    2. Exception Handling explains how to define a model and procedures to manage exceptions and error situations during daily business operations.
    3. Data Integrity avoids data inconsistencies in end-to-end solution landscapes.
    4. Change Request Management enables efficient and punctual implementation of changes with minimal risks.
    5. Upgrade guides customers and technology partners through upgrade projects.
    6. eSOA Readiness covers both technical and organizational readiness for enterprise service-oriented architectures (eSOA).
    7. Root Cause Analysis defines how to perform root cause analysis end-to-end across different support levels and different technologies.
    8. Change Control Management covers the deployment and the analysis of changes.
    9. Minimum Documentation defines the required documentation and reporting re-garding the customer solution.
    10. Remote Supportability contains five basic requirements that have to be met to op-timize the supportability of customer solutions.
    11. Business Process and Interface Monitoring describes the monitoring and super-vision of the mission critical business processes.
    12. Data Volume Management defines how to manage data growth.
    13. Job Scheduling Management explains how to manage the planning, scheduling, and monitoring of background jobs.
    14. Transactional Consistency safeguards data synchronization across applications in distributed system landscapes.
    15. System Administration describes how to administer SAP technology in order to run a customer solution efficiently.
    16. System Monitoring covers monitoring and reporting of the technical status of IT so-lutions.
      The "content" offered by SolMan is part of the "RunSAP" methodology for End-to-End (E2E) Operations at which includes:
    • Roadmaps
    • Best Practices
    • Workflows
    • KPIs and SLAs
    • Services
    • Transaction SPOR for IMG Reference Guide leads thru sys & app configuration activities

    Go to Top of this page.
    Next topic this page

    Set screen SolMan Technical Architecture

      SolMan runs as a separate web app server instance (but connected to ECC thru role S_RFCACL) satellite systems within a solution landscape setup by executing a BC Set within an Maintenance Optimizer IMG (Implementation Guide).

      The Solution Manager server requires 6GB RAM minimum and JAVA_HOME to an installation of
      Java 2 SDK_SE 1.4.2 for 32-bit or (the recommended) 64 bit for SAP.

      Satellite systems become "Managed systems" when Plug-ins (Agents and Extractors) are installed on them to collect data (on an hourly basis) for the EFWK (Extractor Framework):

      • ABAP Extractors on R/3 ('ST-A/PI' release: '01J_CRM500' with minimum Support Package/patch level: '0'), BW, XI, APO, CRM systems (using RFC calls) go straight to the EFWK
      • Solution Manager Agents go through Solution Manager
      • Single Statistical Records go through the ESR Extractor
      • Wily Introscope Byte Code Instrumentation (BCI) data (collected every 15 minutes) go through default port 6001 to the Wily Enterprise Manager. EM has a WebView service which presents (on default port 8081) dashboard (at various levels of detail) graphics using SVG graphics within HTML

      Introscope is installed on /usr/sap/ccms/wilyintroscope. CSS component XX-PART-WILY is used for customer messages.

      (SAP_SDCCN_ADMIN roles are needed to configure on satellite systems).

      The EFWK stores data in a Product Instance Perspective within InfoCubes of a central NetWeaver BI (Business Intelligence) instance. Data more than 60 bytes long are stored as a hash which is resolved when data is retrieved.

      SAP product instances tracked are identified by unique PPMS-IDs used during data enrichment, extraction, and status tracking.

      The database is queried by E2E Root Cause Analysis applications:

      • E2E Workload Analysis
      • E2E Exception Analysis
      • E2E Change Analysis

    Go to Top of this page.
    Next topic this page

    Set screen Product Version History

      Version Release Features End of Mainstream Maintenance
      July 2007 optimized collaboration with SAP services. Mar. 2011
      Sep. 2005 added change req. mgmt. Mar. 2009
      3.1 was June 2004 added a service desk upgrade. Dec. 2006

      Per SAP Note 628901, Solution Manager software is free to licensed SAP customers. For an additional price, SAP Solution Manager Enterprise Edition add-on enhances Standard SolMan to provide collaboration for SAP Enterprise Support by SAP's Active Global Support (AGS) organization.

      • Test Management enhancements include
        • Definition of test sequences (successor/predecessor relationships) among test cases and test packages;
        • different execution order within each test package;
        • email notification at workflow status changes; and
        • improved test management from digital signatures protecting progress in the workflow.
      • The Traceability Management Package enhances management of documents and process structures by locking of documents for changes with display of signed documents with signatures and links among documents.
      • Change Request Management enhancements include the ability to assign solution structure objects to change requests, which enables coordination of parallel development environments.
      • Solution Documentation Assistant analyzes systems automatically to create a system usage report and core business process models.
      • Process Structure Management Extensions include
        Customer defined attributes at objects on tab development;
        transaction and configuration including electronic signature;
        Lock of process substructures in Business Blueprint (only structure not the tabs).
      • Management of custom development

      For SAP Solution Manager to make full use of business process monitoring (BPM) and other features, the latest support packages need to be installed:

      • SAP Basis Release 7.0
      • Solution Manager Release 4.0 (ST 400). The installer is mounted as the SAP material numbers for 6 DVDs:
        1. 51032955 Installation IM_WINDOWS folder, sapinst.exe Centeral System install
        2. 51032956_1 Export (EXP1 & EXP2)
        3. 51032956_2 Export (EXP3 & EXP4)
        4. 51032958 Java
        5. 51033032 Kernel
        6. 51032923 MaxDB
      • Technical Release ST-SER 700_2006_1
      • Add-On Release ST-A/PI 01H_CRM500

      Jon Reed notes that Solution Manager is "one of the few bridges between pre-NetWeaver SAP, NetWeaver SAP, and the eSOA and analytics era -- you don't have to be on the latest version of SAP to get access to this tool. You can use Solution Manager to manage your SAP upgrade, and then for performance management and optimization afterward. Solution Manager even contains a comprehensive change management program for handling the cultural and role changes involved in new SAP rollouts.

      Solution Manager also positions you to get involved with cutting-edge eSOA projects. You can generate "process objects" with Solution Manager, allowing you to start down the road toward composite application development.

      You can also port data from Solution Manager into Master Data Management (MDM) for number-crunching. As SAP continues its push toward a "business process platform," it is also making an effort to automate routine processes and provide a central spot for managing system performance and business processes. More and more, it looks as if Solution Manager will be integral to this vision."

    Go to Top of this page.
    Next topic this page

    Set screen SolMan Application Menu

    Go to Top of this page.
    Next topic this page

      Set screen Diagnostics Administration and Setup Application Selection

      The menus are expanded here for you to compare and contrast:

      Diagnostics Administration Diagnostics Setup
      Diagnostics System Managed Systems Diagnostics System Managed Systems
      • Scheduler
        • Task List
        • Host List
      • Advanced Scheduler
        • Task Management
        • Statistics
      • Agent Administration
        • Agents
        • Agent Connectivity
        • Applications Viewer
        • Applications Management
        • Applications Configuration
        • Agent Credentials
        • Agent Log Viewer
        • Advanced Settings
      • Setup Wizard
      • Advanced Setup
        • j2EE & Abap Statistics
        • Wily & NWA (default port 50000)
        • Abap Connectivity
        • Last Setup Results
      • Upgrader
      • Self Monitoring
      • Setup Wizard
      • Setup Results
      • Troubleshooting:
        • Setup
        • EarlyWatch Alert
      • Introscope Agent

      To View Last Diagnostics Logs, at the upper right corner click icon icon See SAP Note 896981

    Go to Top of this page.
    Next topic this page

      Set screen Self Check Groups

      Here are the choice of Groups listed in Diagnostics Administration > Diagnostics System > Self Check > Expert Mode:

      • Groups
      • Agent-Diagnostics connectivity
      • Agents prerequisite
      • CCMS BI setup
      • CCR (Change Control Revision/Cluster Continuous Replication?)
      • Connection prerequisite
      • Connectivity to managed systems
      • Data Collector
      • Diagnostics agents
      • Diagnostics local connectivity
      • Diagnostics prerequisite
      • Diagnostics system setup wizard
      • Diagnostics users/roles
      • E2E exception analysis
      • E2E trace analysisanother page on this site
      • E2E workload analysis
      • EWA (Early Watch Alert)
      • Extractor framework
      • FVR
      • File system browser
      • Host agents
      • Intorscope EM (Enterprise Manager)
      • Introscope agents
      • J2EE command consle
      • Java memory analysis
      • SQL command console
      • SQL monitoring
      • Scheduler
      • System info
      • Thread dump analysis
      • Upgrader
      • Navigation
      • OS command console
      • SAP connectivity
      • SDM (Software Deployment Manager) log browser
      • Log Viewer
      • MCR (Multi Country Region?)
      • Managed systems prerequisite
      • Managed systems setup prerequisite
      • Managed systems setup wizard
      • Managed systems users/roles
      • NW Admin plug-ins

    Go to Top of this page.
    Next topic this page

    Set screen Solution Directory (Repository)

      The repository Solution Manager uses to its store data is called a Solution Directory defined and displayed using transaction DSWP, Operations Setup option > Solution Landscape tab > Solution Landscape Maintenance.

      • Business processes defined in the Business Process Repository (BPR) within the Structures tab and with pre-defined Process Names templates
        • Contact Person (perhaps a user replicated from transaction SU01)
        • System documentation
        • Authorization Requirements
        • Test information
      • Monitoring data
        • Capacity data
      • Service Level data
        • Service Requests
      • Change information
        • Central System Data
        • Mapping of Business Processes to IT Landscape
        • Training information
        • Change Requests, Authorizations
        • Customer developments and functional enhancements
        • Maintenance activities
      • Incident and Problem information


      SAP Class ADM315 ??

    Go to Top of this page.
    Next topic this page

    Set screen System Landscape Management

      Solution Manager links a company's system landscape to downloads from SAP's Service Marketplace and expert knowledge from SAP's Active Global Support which provides EarlyWatch Alert services.

      Solution Manager is the domain controller in the TMS (Transport Management System).

      Solution Manager helps manage complex system landscapes with servers and applications (solutions) over the globe.

      SAP transaction SMSY (Landscape Model) defines the systems landscape with 5 components:

      • Physical Server names
      • Database
      • System of software products (such as CRM or the main instance SAP ECC Server)
      • Each Logical Component is an administrative entity that groups systems which belong together, such as a productive (production) system and its respective development, test, and training systems.
      • RFC connection to client satellite (other R/3) systems


    Go to Top of this page.
    Next topic this page

    Set screen Implementation or Upgrade of SAP Solutions

      Activities of the SAP Implementation Guide (IMG) flagged using SOLAR_EVAL transaction project view reports

      • ASAP Roadmaps are built-in to Solution Manager for initial implementation, upgrade, solution management, and global.
      • Blueprinting
      • BC (Business Configuration) Sets of customized settings (preconfigured templates) for selected industries and apps
      • e-Learning Management
      • Customizing Synchronization


    Go to Top of this page.
    Next topic this page

      Set screen ASAP and RunSAP Roadmaps Compared

      While ASAP is oriented toward the system,
      RunSAP is focused on operations on which systems operate.

      ASAP Phase: Project Planning Business Blueprint Realization Final Preparation GoLive
      RunSAP Phase: Assessment and Scoping Design of Operations Setup of Operations Handover into Production Operations and Optimization
    • Operational Requirements Analysis
    • Scope Definition
    • Technical Requirements and Architecture
    • Project Setup
    • Governance Model for Operations
    • Solution Transition to Enterprise SOA
    • Conceptualization and Design of ... (see below) Implementation of ... (see below)
    • Knowledge Transfer Training and Certification
    • Final Testing and Sign-Off
    • Handover
    • Go Live of Operations
    • support & management of ... (see below)
      • End-User Support
      • Change Management Support
      • Application Management Support
      • Business Process Operatons
      • Custom Dev. Management
      • Technical Operations Management
      • Technical Infrastructure

    Go to Top of this page.
    Next topic this page
    Go to Top of this page.
    Next topic this page

    Set screen SAP Solution Monitoring

      • Central System Administration
      • EarlyWatch Alert Reports (Last Alert Refresh date)
      • Real-time System Monitoring
      • Business process monitoring
      • Access to Services to monitor and optimize the performance and availability of system landscapes.

    Go to Top of this page.
    Next topic this page

      Set screen Availability Analysis

    Go to Top of this page.
    Next topic this page

    Set screen Change Request Management

      The role-based workflow within Work Centers (new to 4.0):

      • Business Process Champions request business change and sign-off on that change.
      • The Program Management Office manage change.
      • Application Management implement and test the change.
      • Technical Operations deploy the change.

      Manage change requests, with workflow to trace and audit changes and transports.

      • Change Administration
        • Change Request Management
        • Change Request Categorization
        • Change Documentation
        • Approval Workflow
        • Status Reporting
        • Complete Change History
      • Project Management
        • Project Planning & Budgeting
        • Project Documentation
        • Customizing & Development (Specifications)
        • Test Management
      • Change Logistics
        • Customizing & Development (Realization)
        • Test Execution
        • Seamless Integration into TMS
        • Transport Scheduling
        • Transport Tracking

      E2E Change Analysis was added as of SAP Solution Manager 4.0 SP13. It provides transparency on changes (code, business configuration, content) applied to so that disruptions can be traced back to changes made.


      Planning and executing heterogenuous System Copies

      SAP Class TADM70

    Go to Top of this page.
    Next topic this page

    Set screen Incident Management

      SAP's AGS (Active Global Support) in each Global Support Center (GSC) uses Solution Manager Diagnostics to (remotely) monitor, operate, and support SAP NetWever.

    Go to Top of this page.
    Next topic this page

    Set screen Service Desk

      Create and Process Problem Messages

      • Service planning, delivery, and follow-up
      • Service Level Reporting
      • Note Management

    Go to Top of this page.
    Next topic this page

    Set screen Root Cause Analysis

      Application Selection

      The Solution Manager's Root Cause Analysis application sub-menus provide a single cental view of tools to manage all systems in the landscape. The sub-menus are expanded here to make items easier to find:

      Exceptions OS and DB Configuration Traces Workload Availability
      • E2E Exception Analysis
      • Log Viewer
      • Java
        • SDM Log Browser
        • Thread Dump Analysis
      • SQL Command Console
      • OS Command Console
      • File System Browser
      • LDAP Browser
      • Remote DB Monitoring
      • E2E Change Analysis
      • Configuration and File Reporting
      • Compare Multiple Instances
      • Java
        • System Info
        • User Management
        • Command Console
        • Properties
        • Log Configuration
        • Configuration Browser
        • Keystoreage/SSL
        • Virtual Hosts
        • Logon Groups
        • Application Modules
        • Application Resources
      • E2E Workload Analysis
      • Introscope Webview
      • Introscope Workstation
      • Java
        • Java Memory Analysis
        • Thread Dump Analysis
      • SAP Memory Analyzer
      • Java
        • Systems
        • Applications

    Go to Top of this page.
    Next topic this page
    Set screen

      These menus are used during two types of Root Cause Analysis:

      1. End-to-End (E2E) Root Cause Analysis is performed by the application management organization (second-level customer support) when trigged proactively from Solution Monitoring or reactively from Incident Mangement.
      2. Component Root Cause Analysis is performed by developers.

      The Solution Manager provides several tools for determining the root cause of incidents and problems.

      1. Safe Remote Access through SAPRoute (on American IP

      On R/3, to compare differences in settings between two independent client systems (e.g., QAS vs. PRD), use tcode SCU0 (Client Compare).


    Go to Top of this page.
    Next topic this page

    Set screen Root Cause by Symptom Using Metrics by Layer

      Layer Units of Work / Metric Symptom Root Cause of Bottlenecks
      Client Requests / Responses Occassional spikes in response time
    • Proxy & networking equipment?
    • Amount of data between client and server Each transaction > 500 KB either way
    • Can program use smaller chunks of data?
    • Dispatcher Requests - -
      App. Servers Transactions -
    • Put expensive batch jobs on a separate server?
    • Processes - -
      Load Balancers another page on this site Highest Percentage of Sessions to each host Disproportionate load on some machines
    • Load Balancing Algorithm?
    • Database SQL Compilation Time A large proportion of slow response time
    • SQL Inefficient?
    • Wait Time within DB A large proportion of slow response time
    • Indexing scheme efficient?
    • Allocation to sessions adequate?
    • Win. Page In to RAM from Disk
      Unix Page Out to Disk
      > 20% of RAM per hour
    • ?
    • DAS/SAN/NAS Read / Write (I/O) High
    • Too much Logging specified?
    • JVM Thread Utilization High percentage of available threads are used
    • Maximum Threads set too low?
    • Threads are blocked?
    • Heap Memory Available
      Memory Recovered From Each GC
      Sudden Out-Of-Memory Fault
    • Perm. Space Set Too Low?another page on this site
    • OLD SPACE GROWTH BYTES Decreasing Trend over time until Out-Of-Memory Fault (Memory Leak)
    • Java coding holds file structures?
    • Full GC FRACTION (& vs. Regular GC)another page on this site Occassional spikes in response time where GC time > 5% of total time
    • Java program string concatenation generates objects?
    • OS CPU Utilization Consistenly > 80%
    • If there are no other bottlenecks, speed of CPU too slow for load?
    • Can processing be delayed until requested?
    • Memory Utilization Consistenly > 80%
    • Are all dlls/daemons necessary?
    • Cache space (SAP Note 1041556). Consistenly > 80%
    • Allocation to swap space adequate?
    • Win. Page In to RAM from Disk
      Unix Page Out to Disk
      > 20% of RAM per hour
    • ?
    • Email Out Files
      Email Virus Scanners Files

    Go to Top of this page.
    Next topic this page

    Set screen Workload Analysis

      E2E Workload Analysis is invoked by executing Solution Manager transaction DSWP > Solution Manager Diagnostics > Workload.

      Database workload analysis uses tcode ST04.

      The breakdown of ABAP and Java response time stats are conceptually different:

        ABAP Dialog, Update, and RFC (batch) response times.

        Java iView and WebDynPro response times.

      Clicking Memory Analyzer sends you to this SDN page which contains this link to download Eclipse RCP application.


    Go to Top of this page.
    Next topic this page

    Set screen Exception Analysis

      ABAP Exception Analysis

      Java Exception Analysis


    Go to Top of this page.
    Next topic this page

    Set screen OS and DB Analysis

      OS and DB > Remote DB Monitoring (DBA Cockpit) provides the same information as ABAP tcode ST04 (SQL Server Performance Analysis)

      another page on this site SAP R/3 Performance


        Server I/O
        Database I/O
        Datafile I/O


    Go to Top of this page.
    Next topic this page

    Set screen J2EE SQL Trace Analysis Open SQL Monitors


      SQL Trace - Click "SQL Trace ON".





      "Add backtrace (stack trace) to SQLTrace output" checkbox.


    Go to Top of this page.
    Next topic this page

    Set screen Configuration Analysis


    Go to Top of this page.
    Next topic this page

    Portions ©Copyright 1996-2010 Wilson Mar. All rights reserved. | Privacy Policy | | HTMLHELP | CSS | Cynthia 508 |

    Related Topics:
    another page on this site LoadRunner 
    another page on this site SNMP 
    another page on this site Rational Robot 
    another page on this site Free Training! 
    another page on this site Tech Support 

    How I may help

    Send a message with your email client program

    Your rating of this page:
    Low High

    Your first name:

    Your family name:

    Your location (city, country):

    Your Email address: 

      Top of Page Go to top of page

    Thank you!