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Reload this page Listening and Conflict Resolution

This document lists the steps and specific words to achieve more harmonious relationships by courageously resolving conflicts. Let me know what you find helpful and what else to include.

  • “If we cannot now end our differences, at least we can help make the world safe for diversity. "—John F. Kennedy
  • Sound: electric zap



  • Emotional Intelligence, Habits, Strategies
  • Emotional Opposition
  • Thinking Hats
  • Principles
  • Steps
  • Persecution
  • Dialogue
  • Resources
  • Your comments???

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    Set screen Emotions

      From Franklin Covey : broadcast.
      Component of Emotional Intelligence Habits & Strategies
      Self Awareness 1. Be Proactive: Responsibility/Initiative
      Personal Motivation 2. Begin with the End in Mind: Vision/Values
      Self Regulation 3. Put First Things First: Integrity/Execution
      7. Sharpen The Say: Renewal
      Empathy 5. Seek First to Understand, Then to be Understood: Mutual Understanding
      Social Skills 4. Think Win-Win: Mutual Respect/Benefit
      6. Synergize: Creative Cooperation


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    Set screen Think Hats

      I like Edward de Bono's concept of Thinking Hats for the different types of thinking about problems:

      Color Type of Hat (Thinking) Opening Question
      Blue Managing the thinking Thinking about the thinking.
      White Information What are the facts?
      Green Creativity What new ideas do we have?
      Yellow Benefits & Values What are the pluses?
      Black Problems What are the difficulties and pitfalls?
      Red Feelings and intuition Which ideas should we explore further?


    • Practioner Lynda Curtin

      casus belli — Latin phrase meaning "occasion of war", the event or action that justifies or is held to justify a conflict.

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    Set screen Levels of Opposition

      1. I'm not enthusiastic, but it's no big deal to me.
      2. I don't see it the way you do, but I may be wrong.
      3. I don't agree, but I can live with it.
      4. I don't agree, but I'll let you have your way.
      5. I do not approve, and I need more time.
      6. I strongly disapprove and cannot go along with it.
      7. I will be so seriously upset I can't predict my reaction.
      8. No possible way! If you do, I quit!
      9. Over my dead body!


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    Set screen The Principles and Values

      "Don't look down on another person unless you are leaning over to help them up."

      Resentment is a poison I take to hurt you.

      I don't let negatives rent space in my head.

      Tolerance and celebration of individual differences is the fire that fuels lasting love. —Tom Hannah

      The only way to get the best of an argument is to avoid it. —Dale Carnegie

      People who fight fire with fire usually end up with ashes. —Abigail Van Buren

      “An eye for an eye makes the whole world blind.” —Mahatma Ghandi, Father of modern India


    “If it is possible, as much as depends on you, live peaceably with all men.”
    Romans 12:18

    “We know that we have passed from death unto life, because we love the brethren. He that loveth not his brother abideth in death.” —I John 3:14 (KJV)

    $10 The Partnership Charter: How to Start Out Right With Your New Business Partnership by David Gage.

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