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Reload this page Get With The Program

This page lists some specific actions you can take to participate in improving your organization.

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Topics this page:

  • Everyone can Participate
  • The Role of Each Employee
  • Whose Job Is It?
  • Business Ethics
  • Problem Statements
  • Your comments???

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    Set screen Everyone can be part of improvement efforts

    Attending meetings is not the only way people can make things better. There are ways you can participate without ever leaving your work area.
    Support those in meetings

    Answer phones and take messages. Ask yor colleagues how you can better cover for them while they are away. Write down what happened while they were out so you can give them a full report when they return.

    Ask Questions Ask those you work with “How do you think I can be more productive?" Start by focusing on your own behavior. Go to the people you hand your work products to and ask “What can I do to help you be more productive?" Sure, you may end up doing more. But if everyeone did this, we would all end up better off. Even if you don't get any ideas with your questions, your questioning will open the way toward a more cooperative work life.
    Keep a list of issues that impact your productivity Do this to focus your questions and actions, not to find excuses. Don't just identify blocks. Include techniques which can boost your efficiency. Consider grouping items on you list into categories of causes such as: Working Environment, Materials, Methods of Communication, Type of Training, Attitudes, etc. Prioritize your items by order of their impact on you. Keep track of the date you noticed each issue. You don't have to show your list to anyone. Assume that someone is already working on the issues of conern to you. Ask people “who in the organization might be addressing this issue?" Go find them so you can help them.

    Read Find out what schools, training programs, conferences, etc. are available for your profession and industry. Make a list of the books and magazine issues you need to read. Ask your friends how their organization is addressing the issues of concern to you. Good ideas can come from anyone in any industry.

    Get the Facts. Track Your Progress Over Time. Refine a way to measure how much you produced each day and what kept you from having a perfect day. Make up a simple checklist to record impacts to your productivity. Plot your data on a graph to spot patterns and trends over time. You don't need a computer for this.

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    People who have taken these actions report that they enjoy their life more. This is why we want everyone to participate in improvement. Try it for yourself and see.

    Set screen The Role of Each Employee

      We are able to achieve excellent customer service efficiently because each of us at all levels take a pro-active approach to continually improve individual and team processes with activities such as:
    • Inspect own work and the work of colleagues
    • Conduct Preventive Maintenance
    • Record (write down) Nonconforming Conditions in products and processes
    • Collect and Record Data using Check Sheets, Logs, computer inputs, etc.
    • Learn to use new tools (such as computer Word Processing, Spreadsheets, Databases, etc.)
    • Calculate Thruput per Hour, Delivery Performance Percentages, and other statistics.
    • Analyze Patterns using Histograms, Pareto Charts, Trend Charts, Diagrams, and other SPC tools.
    • Submit Suggestions on Improving Policies, Forms, Tools, Supplies, Reference Sheets, etc.
    • Write Procedures and step-by-step Work Instructions
    • Organize the Workplace for Safety and Efficiency.
    • Schedule and Coordinate Work (to make sure that work is covered promptly)
    • Plan Training and Development of own Career
    • Provide Mutual Support and Encouragement to colleagues
    • Mutually Evaluate colleagues and leaders
    • Service Customers —Greet and make visitors feel welcome, interact with visitors on plant tours.

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    Set screen Whose Job Is It?

      This is a story about four people named Everybody, Somebody, Anybody and Nobody.

      There was an important job to be done and Everybody was asked to do it.

      Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it.

      Somebody got angry about that! After all, it was Everybody's job. Everybody thought Anybody could do it, but Nobody realised that Everybody wouldn't do it.

      It ended up that Everybody blamed Somebody because Nobody had wound up doing what Anybody could have done!

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    Set screen Business Ethics

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    Set screen Problem and Suggestion Statements

    • Summary of Problem (What is prevented from happening?)
    • Description of Problem (Scope of area affected)
    • Problem Discussion (Analysis of Root causes: What is the chain reaction?)
    • Examples of Problem (Individual Roles and organizations impacted)
    • Severity of Problem (Measurements of impacts, side effects)

    • Potential solutions: Maintenance, Enhancement, Ovehaul, Replacement
    • How to implement
    • Effect on people
    • Effect on Standards and Procedures
    • Cost benefit - Effect on costs, efficiency, and profitability

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