Wilson Mar's Detailed Resume

	Introducing Wilson Mar
	310.320-7878 Fax: 310.265-0577 Email: wilsonmar@gmail.com

	Smoothed 3 shift 24-hour computer-dependent printing operations up-time from 60% to 99%.
	Designed and programmed several systems on networked PC's and Macintoshes to provide managers and front-line workers better information for wiser and quicker decisions.
	Facilitated several teams to achieve major improvements in cycle time, quality, and profitability with organizational development strategies and computerized quality management techniques.
	Inspired a wide range of people to courageously and creatively identify and resolve difficult issues and promoted greater cooperation between departments.
	Devised technical training and job aids for executives and non-technical, non-English speakers.
	Wrote in prestigious magazines and addressed large audiences on “Flowcharting," “Project Management," and other topics on practical use of modern methods to analyze, design, communicate, and implement complex work flows and systems.
	Edited and published a newsletter for 1,400 professionals using several technologies and methods to save printing and postage costs and improve delivery though fax & internet.
	Founding Board Member of LA Deming Users Group; YMCA International Management Council; ASTD TQM SIG; PIA TQM Round Table.
	Held a Top Secret military clearance for work at the Lockheed “Skunk Works."

	Brainbench certifications in Written English and Information Technologies American Society for Quality (ASQ) Certified Software Quality Engineer (CSQE) since 1996, Certified Quality Engineer (CQE) since 1993, Certified Quality Manager (CQM) since 1995, and '95-'96 Chairman of the Los Angeles section. Quality Institute Certified Software Quality Analyst (CSQA)
	Organizational Development Institute (ODI) registered Organizational Development Professional (RODP) since 1993. Former Treasurer of the LA Organizational Development Network.
	Project Management Institute (PMI) certified Project Management Professional (PMP) since 1992.
	Toastmasters International Competent Toastmaster (CTM) since 1992.
	American Production and Inventory Control Society (APICS) Certified Production and Inventory Management professional (CPIM) since 1984.
	Novell Certified Netware Reseller since 1985, Certified Netware Administrator (CNA) since 1994.
	Institute for Certification of Computer Professionals (ICCP) Certified Computer Professional (CCP) since 1980.

Master of Science in Educational Computing, Pepperdine University, 1985.
Bachelor of Science in Business Economics and Finance, Loyola Marymount University, 1978.
Courses in Systems Development and Management from UCLA Extension, Deltak CBT, ZDU, MCP, etc., 1979-present.
Novell Netware Training, Fullerton College, 1994.
ISO 9000 Lead Auditor Certification 48-Hour Training by Inchcape-Intertek, October, 1993.
Peer Counselor 10-Day Training, Narramore Foundation, October, 1993.
Implementing the Deming Management Philosophy by Dr. Kosaku Yoshida, October, 1993.
Metaquality 4-Day Training by Marshall Thurber, April, 1993.
4-Day seminar personally taught by Dr. W. Edwards Deming, October, 1992.
Total Quality Management 10-course Certificate Program, CSU Long Beach, 1991.
Customer service and sales training through Brian Tracy, Zig Ziglar and others.